Home > Recycling > Garden waste service – any problems?

Garden waste service – any problems?

A resident in Douglas Road has emailed the ward councillors about his experience as he has tried to take part in the Council’s scheme for recycling garden waste, for which he has paid extra – as all participants do.

Week after week his bin wasn’t emptied and he had to phone the Contact Centre to complain. He also complained to Cllrs. Johnston and Bowen-Hitchings who took the matter up with the Service Director.  He was very concerned and very helpful.

It looked as though the matter was now resolving itself until the gentleman, having put his bin out on the due day this week and gone out returned home to find that, yet again, his bin was still as full as he had left it.

He phoned the contact centre again. This time a ’supervisor’ rang him back and told him that, despite the Council’s best efforts, they couldn’t provide him with the service he had paid for and would refund his money.

Have any other residents of Ellerton or Bond Roads had a similar experience to this gentleman?

Paul Johnston and Nick Kilby really would like to know, so please tell us of your experiences with this service. You can use the ‘Comment’ facility on this article to tell us or email Paul at Paul.Johnston@councillors.kingston.gov.uk or Nick at Nick.Kilby@councillors.kingston.gov.uk .

Categories: Recycling Tags: , ,
  1. June 16, 2009 at 18:37

    Hi! I like your srticle and I would like very much to read some more information on this issue. Will you post some more?

  2. November 14, 2009 at 13:36

    We’re still hearing about bins not being emptied and then not even being dealt with when people have rung the call-centre to complain.
    The contractor seems to be taking a rather cavalier attitude to this.
    Councillors would like to hear of specific instances so we can pursue them with the powers that be in the Guildhall.

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